Blue Cross Blue Shield Policy Ma Customer Service
Updated Mar 24, 2022
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Found 9 of over 482 reviews
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Ratings by Demographics
This rating reflects the overall rating of Blue Cross Blue Shield of Massachusetts and is not affected by filters.
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Former Employee, more than 3 years
Pros
Room for growth and community envolvment
Cons
Work/Life balance is more leaned towards work then life.
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Former Employee, less than 1 year
It's fine
Recommend
CEO Approval
Business Outlook
Pros
Job was enjoyable, not much to complain about; desks were nice and they provided quality equipment and training
Cons
Not really a concern in regard to the company, just that insurance takes quite a bit out of you because of how important healthcare is; be prepared for heavy calls that can get quite stressful (moreso than any other CSR position)
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Former Employee, more than 1 year
Tough
Recommend
CEO Approval
Business Outlook
Pros
Benefits are good even though there is no more pension
Cons
The amount of work you're tasked with as a customer service rep
-
Pros
3 weeks vacation, 2 weeks sick, 2 personal days PTO after you complete your 6mo probationary period. You deff need all that PTO to deal with the job. In my opinion 12 weeks PTO wouldn't have been enough to make me stay.
Cons
Everything- non set schedules that always change and you're given little heads up, micromanaging, constant phone calls, constant abuse from customers, very short breaks, the pay, they keep piling more information on you at all times and do not compensate you for it. You need to run to the bathroom? Better tell your manager as you are wasting precious minutes keeping the members waiting. Actually- you are impacting the entire call center. They promise you so many opportunities to move up but that's only if you've been there for 20 years. You are on the front lines of a business dealing with very expensive health insurance, which is a very hot and sensitive topic. In most cases upper management is just on a power trip. Each shift was so exhausting I didn't even want to hear my own voice at the end of the day. I hated talking. I still have PTSD every time I receive a phone call. Worst 6 months of my life; I'd rather be flipping burger patties at McDonald's. If you are considering a job here……..buckle up
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Pros
not applicable at the moment
-
Good Environment
Recommend
CEO Approval
Business Outlook
Pros
Good energy, people and environment
Cons
Micro managed in call center
We truly appreciate your candor! We are happy to hear your feedback on our culture and are so glad you enjoy your experience here at BCBSMA. We thank you sharing your experience and for Bringing your True Colors to Blue! If you have any further feedback to share please email us at talent@bcbsma.com
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Former Employee, more than 1 year
Pros
In addition to the basic health benefits such as medical, dental, and vision, BCBSMA also offers ancillary benefits such as pet insurance.
Cons
The price of the basic health insurance could be better and the elimination of the high deductible plans would be better.
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Former Employee, more than 1 year
Great Company!
Recommend
CEO Approval
Business Outlook
Pros
Onsite cafeteria, community service day, Monday through Friday schedule, and benefits start Day 1.
Cons
None really. Typical call center environment which means management pays a lot of attention to metrics (flex schedule, time on a call, in wrap up, average handle time, etc). Happy I worked in the Hingham office, I heard the Quincy location was brutal and depressing from everyone who transferred over.
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great job
Recommend
CEO Approval
Business Outlook
Pros
flex hours flex hours flex
Cons
never know what your schedule is
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Source: https://www.glassdoor.com/Reviews/Blue-Cross-Blue-Shield-of-Massachusetts-Customer-Service-Representative-Reviews-EI_IE6294.0,39_KO40,71.htm
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